Premium Support

24/7 expert technical assistance with guaranteed response times for mission-critical operations.

Support Service Levels

Choose the right level of support for your business needs

EBD-PLAN


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KCPL-CIR-25012-25.26-09.07.25


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Our Support Process

1. Initial Contact

Reach us via phone, email, or support portal. Our system automatically categorizes and prioritizes your issue.

2. Ticket Creation

You receive a ticket number with estimated resolution time based on your SLA.

3. Expert Assignment

A specialized technician is assigned based on the issue type and complexity.

4. Resolution

Problem is resolved remotely or through on-site visit if required.

5. Follow-up

We ensure complete satisfaction and document solutions for future reference.

Support Coverage Areas

  • • Mumbai Suburban : Immediate/next working day on-site support
  • • Thane Distinct: Immediate/next working day on-site support